Responsible gambling

At SpinKong Casino, we prioritize our players' well-being and safety. We recognize that problem gambling can have serious consequences on individuals and their loved ones. Our goal is to provide a safe and enjoyable gaming experience for all of our players.

Setting Limits and Monitoring Your Play

We encourage you to set limits for yourself and monitor your play regularly. This includes setting deposit, loss, and wager limits. You can adjust these limits at any time through the "Responsible Gaming" section in your account settings or by contacting customer support.

• Deposit Limits: Set a daily, weekly, or monthly limit on how much you can deposit into your account.
• Loss Limits: Limit the amount of money you lose within a certain period.
• Wager Limits: Control the number of bets you place per session.

Reality Checks and Self-Exclusion

We offer reality checks to help you stay in control. You can set up regular reminders about how long you've been playing, or receive notifications when it's time for a break.

If you feel that your gaming is becoming problematic, we encourage you to consider self-excluding yourself from the casino for a period of time. This will prevent you from accessing our website and apps during this period.

Cooling-Off Periods

We understand that sometimes players may need a temporary break from gaming. We offer cooling-off periods ranging from 24 hours up to several months, depending on your needs.

• Short Cooling-Off: Take a short break of 24 hours to one week.
• Medium Cooling-Off: Pause your account for two weeks up to three months.
• Long Cooling-Off: Self-exclude yourself from the casino for six months or more.

Temporary and Permanent Self-Exclusion

If you're struggling with problem gaming, we recommend contacting our customer support team to discuss permanent self-exclusion. This will block access to your account and prevent any further interaction with us during this period.

GamCare and Other Support Organizations

We take responsible gaming seriously and encourage players who feel they have a gambling issue to seek help from organizations such as GamCare or other local counseling services.

By being proactive about setting limits, monitoring your play, and reaching out for support when needed, we hope you can enjoy our games responsibly.